Przejdź do głównej treści

Com.press

e-wydania

Materiały otagowane: digital activism

Brand Responsiveness Under Activist Scrutiny: Contrasting Global Campaigns with the Nigerian Socio-Political Context

Reakcje marek na presję aktywistyczną: zestawienie globalnych kampanii z nigeryjskim kontekstem społeczno-politycznym
ABSTRAKT

This study examines how digital activism influences corporate communication and brand credibility. Using a qualitative case-illustrative design, the paper compares public responses to activist pressure across global brand campaigns and the Erisco Foods dispute in Nigeria. Applying Benoit’s image restoration strategies and Coombs’s crisis communication framework, the analysis reveals that brands support their credibility when their communicative response aligns genuinely with audience expectations and cultural context. In contrast, relying on defensive legal tactics can heighten public backlash and trigger broader civic mobilization, demonstrating that local legal and cultural environments shape corporate legitimacy.